Shipping policy
Where we ship. We currently ship to addresses in the United States only.
Cost. Shipping to the US is free on the Portrait Gift Set.
How timing works. Every Wagwright set is made to order. Your delivery time has three parts:
- Proof. We email your portrait proof within 2 business days after we receive your payment and your complete personalization: a usable pet photo, the style, the pet's name and the year. Production starts only when you approve the proof for both items. Any change you ask for adds time.
- Production. Our print partner makes your items after your approval, usually in 2–5 business days.
- Transit. The carrier's transit time depends on your address and the season.
Each step is an estimate, not a guarantee.
Two packages. The mug and the ornament may be produced and shipped separately. You may receive up to 2 packages, each with its own tracking number. The HD digital portrait is emailed to you; nothing is shipped for it.
Shipping delays. If we learn that we cannot ship within the shipping timeframe stated when you placed your order, or within 30 days of a properly completed order if no timeframe was stated, we'll contact you before that deadline. We'll give you a reasonable revised shipping date, or explain why we can't yet give one, and offer you a choice to agree to wait or cancel for a full, prompt refund. Because production requires your written approval of the mug and the oval ornament, we send reminders if we haven't received that approval. If you still haven't approved your proof by day 10 after payment, we'll contact you about the expected shipping delay and ask whether you want to wait or cancel. If you have neither approved the proof nor expressly agreed to a shipping extension by day 21 after payment (or by any earlier deadline we must honor), we'll cancel and promptly refund your order. If we find we can't produce your order at all, we'll cancel and refund it right away. Your silence never authorizes printing. Agreeing to a shipping delay doesn't approve the artwork.
Holidays. We can't promise delivery by a specific date. Production starts only after you approve your proof, then our print partner's production and carrier times apply, and both run slower in December. Order and approve your proof early for the best chance; we'll share our latest estimate with your proof.
Wrong or undeliverable address. Please check your address at checkout. If a package comes back because the address was wrong, we'll contact you to arrange a reshipment, which may be at your cost.