Refund policy
Made just for you. Each set is personalized with your pet's portrait and name. Because of that, we can't accept a return when an item matches the proof you approved and you've simply changed your mind.
Problem with your order? Contact us within 30 days of delivery if an item:
- arrives damaged or defective, or
- is misprinted or doesn't match your approved proof.
For a lost package, contact us within 30 days of the estimated delivery date.
What to send. Your order number and, when you can, a photo of the problem.
What you get. We will offer a free replacement for an affected item or, where appropriate, a fair partial refund explained to you before you agree. If the issue affects the whole set or an appropriate solution isn't possible, we will offer a refund of the full set, without limiting your statutory rights. If your HD digital portrait is missing or defective, we'll resend a corrected file. We won't ask you to return a damaged item unless the carrier needs it.
Before production. You can cancel for a full refund at any time before you approve your proof: email support@wagwright.com with your order number.
Your rights. The 30-day window above is our claims process. It doesn't limit any legal warranty or other rights you have under applicable law.
Contact. support@wagwright.com